Where are the Orders getting shipped from?
All the orders are shipped directly from India
What is the Estimated Delivery time?
Maximum estimated delivery time is 4-5 days depends on the location
Will I get a tracking number after dispatch?
Yes, You will get a tracking number via website and email after dispatch
What’s the handling time?
Handling and packaging takes max 1-2 days
What’s the refund and replacement policy?
Unfortunately, we do not offer refunds and replacements. If there are items missing from your order then we will refund for the same.
What If I don’t like the taste and texture of the clays or slates ordered?
These are all natural products that comes from the earth so we don’t guarantee that it will taste exactly like description all the time. Taste and texture may vary sometimes and we do no offer refunds for that
What are the shipping days?
Shipping days are monday, wednesday and friday
Do I need to pay taxes and customs duty if it’s charged for my order?
Every country has their own regulations and most of the countries doesn’t charge customs duty for the orders. But some countries like Canada, Mexico, Netherlands, Germany and Italy charge customs duty for the packages and it’s out of our control. In such cases, Customer has to pay the taxes if it’s being charged. We charge only for shipping and customs duty is not included in that
For any other queries please mail us at indianclay16@gmail.com